• Our company complies with laws and other regulations regarding personal information protection.
• Our company has established a safety management system for the management of personal information, and will make improvements from time to time as necessary.
• Our company promotes education and awareness activities for employees and strives to properly manage personal information.
• Our company handles personal information within the scope of the purpose of use specified to the customer.
• Our company will not provide or disclose personal information provided by customers to third parties unless we have the customer's consent or there is a legitimate reason.
• We will strive to take necessary and optimal measures to prevent unauthorized access, loss, destruction, falsification, leakage, etc. of personal information in our possession.
• Our company will sincerely and promptly respond to inquiries and requests for disclosure of personal information from customers.

We will use your personal information for the following purposes:

• If we need to contact you for any reason, such as confirming a reservation, sending materials, shipping products, responding to inquiries, etc.
• To provide services that meet the customer's wishes based on past usage information
• When performing statistical processing such as surveys for improving our service content and marketing.
• When there is consent from the customer

We will not disclose or provide your personal information to third parties except in the following cases.

• If the customer has given consent
• When it is necessary for system maintenance and management by a subcontractor with whom a confidentiality agreement has been signed
• When requested based on laws and regulations
• When it is necessary for the protection of human life, body, or property and it is difficult to obtain the customer's consent

For disclosure, correction, suspension of use, etc. of personal information held by our company, please contact us directly (request) to the contact point below, and we will respond honestly and promptly.

The sites and services of third-party companies that can be accessed through our homepage have their own privacy terms and data collection regulations that are independent of our company. We are not responsible for the collection and handling of personal information carried out by linked homepages (websites). Please use at your own discretion.

[How to request]

• To prevent the leakage of personal information to third parties, please fill out the required information on the designated form (request form for disclosure of retained personal data) 〈PDF〉 and mail it to the address below.
• Please enclose a copy of a certificate issued by a public institution (driver's license, resident card, health insurance card, etc.) as identity verification material.
• If the request is made by an agent, please enclose the agent's identification documents as well as the requester's identification documents, as well as a power of attorney stamped with the seal certified by the requester. is required.
  In principle, you will be required to pay the following shipping charges as a handling fee for your request. (However, this only applies to notifications of disclosure or purpose of use.)
  • 612 yen per application (82 yen postage fee + 430 yen registered mail fee + 100 yen postage fee for recipient only)
  • Please enclose the above charges in postage stamps or fixed-amount money order along with the invoice.
• If you have any questions, please contact us below.

Hanamaki Onsen Co., Ltd. General Affairs Division, Management Department 1-125 Yumoto, Hanamaki City, Iwate Prefecture, 025-0304