Reservations and inquiries by phone
Hanamaki Onsen General Reservation Center
TEL. 0198-37-2111 /
9:00 ~ 18:00
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Hanamaki Onsen Official Website and Online Reservation System Terms of Use
Hanamaki Onsen Co., Ltd. (hereinafter referred to as "the Company") has established the following Terms of Use (hereinafter referred to as "these Terms") regarding the use of the "Hanamaki Onsen Official Homepage" and the "Hanamaki Onsen Official Online Reservation System" (hereinafter collectively referred to as "the Company's Website") operated by the Company.
By using our website, you are deemed to have agreed to these terms and conditions.
By using our website, you are deemed to have agreed to these terms and conditions.
Article 1 Definitions
The terms used in these Terms and Conditions are defined as follows:
1. "Our website" refers to the website operated by our company on the internet, which provides information on accommodation plans and other services, online accommodation reservations, member registration, inquiries, and other services.
2. "User" refers to all persons who browse or use our website.
3. "This Service" refers to the various services that we provide through our website.
4. The content, types, and other terms and conditions of this service may be changed, added to, or deleted at our discretion. In such cases, we will notify you by posting on our website, email, or other appropriate means.
1. "Our website" refers to the website operated by our company on the internet, which provides information on accommodation plans and other services, online accommodation reservations, member registration, inquiries, and other services.
2. "User" refers to all persons who browse or use our website.
3. "This Service" refers to the various services that we provide through our website.
4. The content, types, and other terms and conditions of this service may be changed, added to, or deleted at our discretion. In such cases, we will notify you by posting on our website, email, or other appropriate means.
Article 2 Application and Modification of these Terms and Conditions
1. These Terms and Conditions apply to both our company and users regarding the use of this service. Users shall comply with these Terms and Conditions when using our website.
2. Any individual terms of use, notices, cancellation policies, or other regulations posted by our company on our website shall constitute a part of these Terms and Conditions.
3. In the event of any conflict between these Terms and Conditions and any individual provisions, the individual provisions shall prevail.
4. We may change these Terms and Conditions in the following cases:
○ When the changes to these Terms of Service are in the general interest of the users. ○ When the changes to these Terms of Service do not contradict the purpose of these Terms of Service and are reasonable when considering the necessity of the changes, the content of the changes, and other circumstances comprehensively.
5. If we change these Terms and Conditions, we will notify users of the changes and the effective date of the changes by posting them on our website or by any other method we deem appropriate.
6. The amended Terms and Conditions shall apply from the effective date specified in the preceding paragraph.
7. Accommodation contracts concluded through our website are governed by our Accommodation Terms and Conditions, and in the event of any discrepancy between these Terms and Conditions and the Accommodation Terms and Conditions, the Accommodation Terms and Conditions shall prevail.
2. Any individual terms of use, notices, cancellation policies, or other regulations posted by our company on our website shall constitute a part of these Terms and Conditions.
3. In the event of any conflict between these Terms and Conditions and any individual provisions, the individual provisions shall prevail.
4. We may change these Terms and Conditions in the following cases:
○ When the changes to these Terms of Service are in the general interest of the users. ○ When the changes to these Terms of Service do not contradict the purpose of these Terms of Service and are reasonable when considering the necessity of the changes, the content of the changes, and other circumstances comprehensively.
5. If we change these Terms and Conditions, we will notify users of the changes and the effective date of the changes by posting them on our website or by any other method we deem appropriate.
6. The amended Terms and Conditions shall apply from the effective date specified in the preceding paragraph.
7. Accommodation contracts concluded through our website are governed by our Accommodation Terms and Conditions, and in the event of any discrepancy between these Terms and Conditions and the Accommodation Terms and Conditions, the Accommodation Terms and Conditions shall prevail.
Article 3 User Status and Prohibited Actions
1. User Status: By browsing or using our website, users are deemed to have agreed to these Terms of Service.
2. Prohibitions
(1) Users shall not engage in the following acts when using our website: Using our website or this service in any way other than the method specified by us.
(2) Using this service by impersonating another person
(3) Setting up links to information or data related to this service without our permission
(4) Unauthorized access to our website or the computers, servers, or other equipment that provide this service, and any act that may result in the acquisition, alteration, destruction, or otherwise occurring of data.
(5) Any act that interferes with the operation of this service
(6) Commercial activities, profit-making activities, or activities aimed at preparing for such activities using this service, except as otherwise approved by us.
(7) Unauthorized collection, storage, use, or provision of personal information of other users
(8) Actions that cause disadvantage, damage, or inconvenience to our company, other users, or third parties.
(9) Acts that violate public order and morals
(10) Any act that violates domestic or international laws or these Terms and Conditions
(11) Any other conduct that we deem inappropriate
(12) The user guarantees that neither they nor their officers, beneficial owners, employees, and related parties are currently or will be in the future members of organized crime groups, members of organized crime groups, organizations related to organized crime groups, or other anti-social forces.
(13) Users shall not provide funds, benefits, conveniences, or any other involvement with antisocial forces.
(14) If we reasonably determine that a user has violated this Article or is suspected of doing so, we may immediately suspend all or part of the Service, delete the account, or take any other necessary measures without prior notice.
(15) In addition to the measures set forth in the preceding paragraph, we may immediately terminate this agreement.
(16) If the user causes damage to the operator as a result of a violation of this article, the user shall compensate the operator for all such damage.
(17) Minors may only use this service if they have obtained comprehensive and valid consent from their parent or other legal guardian.
(18) If a minor uses this service, we may consider that the legal guardian has given consent for such use.
(19) We may verify the user's age or legal guardian's consent as necessary, and the user agrees to cooperate.
(20) If a minor registers false age information or uses the Service under false pretenses that they have the consent of their legal guardian, we may suspend the user's use of the Service or take other necessary measures.
(21) Except in cases of intentional misconduct or gross negligence on our part, we shall not be liable for any disputes or damages arising from use by minors.
2. Prohibitions
(1) Users shall not engage in the following acts when using our website: Using our website or this service in any way other than the method specified by us.
(2) Using this service by impersonating another person
(3) Setting up links to information or data related to this service without our permission
(4) Unauthorized access to our website or the computers, servers, or other equipment that provide this service, and any act that may result in the acquisition, alteration, destruction, or otherwise occurring of data.
(5) Any act that interferes with the operation of this service
(6) Commercial activities, profit-making activities, or activities aimed at preparing for such activities using this service, except as otherwise approved by us.
(7) Unauthorized collection, storage, use, or provision of personal information of other users
(8) Actions that cause disadvantage, damage, or inconvenience to our company, other users, or third parties.
(9) Acts that violate public order and morals
(10) Any act that violates domestic or international laws or these Terms and Conditions
(11) Any other conduct that we deem inappropriate
(12) The user guarantees that neither they nor their officers, beneficial owners, employees, and related parties are currently or will be in the future members of organized crime groups, members of organized crime groups, organizations related to organized crime groups, or other anti-social forces.
(13) Users shall not provide funds, benefits, conveniences, or any other involvement with antisocial forces.
(14) If we reasonably determine that a user has violated this Article or is suspected of doing so, we may immediately suspend all or part of the Service, delete the account, or take any other necessary measures without prior notice.
(15) In addition to the measures set forth in the preceding paragraph, we may immediately terminate this agreement.
(16) If the user causes damage to the operator as a result of a violation of this article, the user shall compensate the operator for all such damage.
(17) Minors may only use this service if they have obtained comprehensive and valid consent from their parent or other legal guardian.
(18) If a minor uses this service, we may consider that the legal guardian has given consent for such use.
(19) We may verify the user's age or legal guardian's consent as necessary, and the user agrees to cooperate.
(20) If a minor registers false age information or uses the Service under false pretenses that they have the consent of their legal guardian, we may suspend the user's use of the Service or take other necessary measures.
(21) Except in cases of intentional misconduct or gross negligence on our part, we shall not be liable for any disputes or damages arising from use by minors.
Article 4 Interruption and Suspension of the Service
1. We may temporarily suspend or terminate all or part of this service without prior notice to users if any of the following conditions apply:
(1) When performing regular or emergency maintenance, inspection, updating, or repair of equipment, systems, etc., for providing this service.
(2) If it becomes difficult to provide the Service due to fire, power outage, earthquake, flood, other natural disaster, war, riot, infectious disease, or other force majeure
(3) If telecommunications carriers or other services are not provided, or if a communication failure occurs
(4) If a failure occurs in the server, communication equipment, software or other systems
(5) In other cases where we determine that it is necessary to temporarily suspend or terminate the Service for operational or technical reasons.
2. If a user suffers injury due to our negligence (excluding gross negligence), we will only be liable for direct or ordinary damages, up to the amount of the accommodation fee for the reservation in question.
(1) When performing regular or emergency maintenance, inspection, updating, or repair of equipment, systems, etc., for providing this service.
(2) If it becomes difficult to provide the Service due to fire, power outage, earthquake, flood, other natural disaster, war, riot, infectious disease, or other force majeure
(3) If telecommunications carriers or other services are not provided, or if a communication failure occurs
(4) If a failure occurs in the server, communication equipment, software or other systems
(5) In other cases where we determine that it is necessary to temporarily suspend or terminate the Service for operational or technical reasons.
2. If a user suffers injury due to our negligence (excluding gross negligence), we will only be liable for direct or ordinary damages, up to the amount of the accommodation fee for the reservation in question.
Article 5 Regarding Links
1. If our website contains links to websites operated by third parties, or if our website contains links to websites operated by third parties, we are not responsible for those websites.
2. We do not guarantee the accuracy of the content, advertisements, products, services, or other information posted on the website mentioned in the preceding paragraph.
3. We shall not be liable for any damages incurred by users or third parties as a result of using a website operated by a third party or the products, services, information, etc., posted on such website.
2. We do not guarantee the accuracy of the content, advertisements, products, services, or other information posted on the website mentioned in the preceding paragraph.
3. We shall not be liable for any damages incurred by users or third parties as a result of using a website operated by a third party or the products, services, information, etc., posted on such website.
Article 6 Copyright, etc.
1. Copyrights, trademarks, and other intellectual property rights relating to the text, photographs, images, videos, logos, designs, programs, and other content published on our website belong to our company or the rightful owners.
2. Users may not reproduce, reprint, sell, publish, modify, distribute, or otherwise use the information and content provided through our website beyond the scope permitted by copyright law and other laws and regulations, without the permission of our company or the rights holder of each content.
3. If a problem arises between the user and our company or a third party as a result of the user's violation of the preceding paragraph, the user shall resolve the problem at their own responsibility and expense.
2. Users may not reproduce, reprint, sell, publish, modify, distribute, or otherwise use the information and content provided through our website beyond the scope permitted by copyright law and other laws and regulations, without the permission of our company or the rights holder of each content.
3. If a problem arises between the user and our company or a third party as a result of the user's violation of the preceding paragraph, the user shall resolve the problem at their own responsibility and expense.
Article 7 Exemption from Liability and Damages
1. We do not guarantee the content, accuracy, completeness, usefulness, or suitability for any particular purpose of this service.
2. While we strive to provide the most accurate information possible regarding accommodation rates, plan details, facility information, transportation information, and other information posted on our website, there may be discrepancies between the posted information and the actual situation.
3. Regarding damages incurred by users or third parties due to the provision, modification, interruption, suspension, or termination of this service, changes or deletion of posted information, communication failures, computer viruses, or other reasons, "If damage occurs to a user due to our negligence (excluding gross negligence), we will only be liable for direct or ordinary damages, up to the amount of the accommodation fee for the reservation in question."
4. If a user causes damage to a third party through the use of this service, the user shall resolve the matter at their own responsibility and expense.
5. If a user violates these Terms of Service or causes damage to our company through fraudulent or illegal activities, we may claim compensation for damages from that user.
6. Personal information obtained through this service will be handled in accordance with the "Personal Information Protection Policy" set forth in these Terms of Service.
2. While we strive to provide the most accurate information possible regarding accommodation rates, plan details, facility information, transportation information, and other information posted on our website, there may be discrepancies between the posted information and the actual situation.
3. Regarding damages incurred by users or third parties due to the provision, modification, interruption, suspension, or termination of this service, changes or deletion of posted information, communication failures, computer viruses, or other reasons, "If damage occurs to a user due to our negligence (excluding gross negligence), we will only be liable for direct or ordinary damages, up to the amount of the accommodation fee for the reservation in question."
4. If a user causes damage to a third party through the use of this service, the user shall resolve the matter at their own responsibility and expense.
5. If a user violates these Terms of Service or causes damage to our company through fraudulent or illegal activities, we may claim compensation for damages from that user.
6. Personal information obtained through this service will be handled in accordance with the "Personal Information Protection Policy" set forth in these Terms of Service.
Article 8 Accommodation Reservations
1. Hotel reservations made through our website must be made in accordance with the method specified by our company.
2. Users must confirm the reservation details, dates of stay, number of people, price, cancellation policy, and other reservation conditions before making a reservation.
3. The accommodation contract between our company and the user shall be concluded when the reservation procedure is completed on our website and the reservation completion screen is displayed. However, if there are different provisions in the plan or reservation conditions displayed separately, those provisions shall prevail.
4. Once a hotel reservation is confirmed, we will send a reservation confirmation email to the email address registered by the user.
5. Users may use the reservation number, name, and other reservation information provided in the reservation confirmation email, etc., for reservation confirmation purposes at the accommodation facility.
6. Even if a reservation confirmation email or similar message is not received due to an incorrect email address registered by the user, communication environment issues, or other circumstances on the user's side, the reservation may still be considered valid if the reservation process was completed successfully.
2. Users must confirm the reservation details, dates of stay, number of people, price, cancellation policy, and other reservation conditions before making a reservation.
3. The accommodation contract between our company and the user shall be concluded when the reservation procedure is completed on our website and the reservation completion screen is displayed. However, if there are different provisions in the plan or reservation conditions displayed separately, those provisions shall prevail.
4. Once a hotel reservation is confirmed, we will send a reservation confirmation email to the email address registered by the user.
5. Users may use the reservation number, name, and other reservation information provided in the reservation confirmation email, etc., for reservation confirmation purposes at the accommodation facility.
6. Even if a reservation confirmation email or similar message is not received due to an incorrect email address registered by the user, communication environment issues, or other circumstances on the user's side, the reservation may still be considered valid if the reservation process was completed successfully.
Article 9 Termination of contract, etc.
1. We may cancel a confirmed accommodation reservation or terminate the accommodation contract if any of the following conditions apply:
(1) If the user violates these Terms of Service
(2) If a user registers or declares false information
(3) If payment cannot be made using the credit card specified by the user due to payment failure, suspension of use, or other reasons.
(4) If fraudulent use of the credit card designated by the user is discovered, or if we reasonably determine that there is a risk of fraudulent use.
(5) If we reasonably determine that the user is unable to pay the accommodation fee, etc., due to their ability to pay or other circumstances.
(6) If there is any fraudulent or inappropriate conduct in relation to the use of our website
(7) In any other case in which we reasonably determine that it is not appropriate to continue the accommodation contract.
2. If a reservation is canceled or the contract is terminated pursuant to the preceding paragraph, any accommodation charges already paid will be handled in accordance with the individual reservation conditions, cancellation policy, and other provisions. In the case of contract termination due to our fault, a full refund will be provided.
(1) If the user violates these Terms of Service
(2) If a user registers or declares false information
(3) If payment cannot be made using the credit card specified by the user due to payment failure, suspension of use, or other reasons.
(4) If fraudulent use of the credit card designated by the user is discovered, or if we reasonably determine that there is a risk of fraudulent use.
(5) If we reasonably determine that the user is unable to pay the accommodation fee, etc., due to their ability to pay or other circumstances.
(6) If there is any fraudulent or inappropriate conduct in relation to the use of our website
(7) In any other case in which we reasonably determine that it is not appropriate to continue the accommodation contract.
2. If a reservation is canceled or the contract is terminated pursuant to the preceding paragraph, any accommodation charges already paid will be handled in accordance with the individual reservation conditions, cancellation policy, and other provisions. In the case of contract termination due to our fault, a full refund will be provided.
Article 10 Payment of Accommodation Charges, etc.
1. Users shall pay the accommodation fee, consumption tax, hot spring tax, and any additional charges for goods or services added on the day of their stay at the facility in cash, by credit card, or by any other method designated by our company.
2. For accommodation plans that support online credit card payment, you can use the prepayment method by credit card during the booking process.
3. When paying by credit card online, the payment will generally be processed at the time the accommodation reservation process is completed. However, the payment processing date, sales confirmation date, and other handling procedures may differ depending on the specifications of the payment service used.
4. If you change or cancel your reservation after making an online credit card payment, you may be charged for accommodation fees, etc., due to the billing cycle of your credit card company. In such cases, the method and timing of the refund will be in accordance with the regulations of your credit card company and the processing methods of the payment service.
5. When using credit card payment, the user shall comply with the terms and conditions of the agreement between the user and the credit card company.
6. In the event of a dispute arising between the user and the credit card company, card issuer, payment processing company, or other related businesses regarding the use of a credit card, the parties shall resolve the dispute amongst themselves. However, this shall not apply if our company is at fault.
7. For the purpose of preventing fraudulent use of credit cards, etc., we may provide reservation information and other information to payment service providers, credit card companies, card issuers, and other related businesses to the extent necessary. In this case, the handling of personal information will be in accordance with our privacy policy. Users also agree to the provision of this information.
2. For accommodation plans that support online credit card payment, you can use the prepayment method by credit card during the booking process.
3. When paying by credit card online, the payment will generally be processed at the time the accommodation reservation process is completed. However, the payment processing date, sales confirmation date, and other handling procedures may differ depending on the specifications of the payment service used.
4. If you change or cancel your reservation after making an online credit card payment, you may be charged for accommodation fees, etc., due to the billing cycle of your credit card company. In such cases, the method and timing of the refund will be in accordance with the regulations of your credit card company and the processing methods of the payment service.
5. When using credit card payment, the user shall comply with the terms and conditions of the agreement between the user and the credit card company.
6. In the event of a dispute arising between the user and the credit card company, card issuer, payment processing company, or other related businesses regarding the use of a credit card, the parties shall resolve the dispute amongst themselves. However, this shall not apply if our company is at fault.
7. For the purpose of preventing fraudulent use of credit cards, etc., we may provide reservation information and other information to payment service providers, credit card companies, card issuers, and other related businesses to the extent necessary. In this case, the handling of personal information will be in accordance with our privacy policy. Users also agree to the provision of this information.
Article 11 Changes and cancellations of reservations
1. If it becomes necessary to change or cancel a reservation, the user must promptly follow the procedures on our website or by the method specified by us.
2. If you are unable to make changes or cancellations through our website, please contact us by phone or other means using the contact information we specify.
3. If you change or cancel your reservation by phone or other means, you may not receive a confirmation email from our website regarding the change or cancellation.
4. The date and time of acceptance of a change or cancellation will be based on the date and time when we receive the request.
5. If a cancellation fee or other charges are incurred due to a change or cancellation of a reservation, the cancellation policy applicable to that reservation shall apply.
2. If you are unable to make changes or cancellations through our website, please contact us by phone or other means using the contact information we specify.
3. If you change or cancel your reservation by phone or other means, you may not receive a confirmation email from our website regarding the change or cancellation.
4. The date and time of acceptance of a change or cancellation will be based on the date and time when we receive the request.
5. If a cancellation fee or other charges are incurred due to a change or cancellation of a reservation, the cancellation policy applicable to that reservation shall apply.
Article 12 Cancellation Policy
1. If a user cancels a reservation made through our website, the following cancellation fees will apply in accordance with the cancellation policy displayed at the time of booking. *Including consumption tax 〇 From 3 days prior to the arrival date: 30% of the accommodation fee
*This period is defined as "from 3 days prior to 2 days prior."
〇 The day before your stay: 50% of the accommodation fee
On the day of your stay: 100% of the accommodation fee
No-show without prior notice: 100% of the accommodation fee
2. Notwithstanding the preceding paragraph, separate cancellation policies may apply depending on the accommodation plan, period of stay, group booking, and other reservation conditions.
3. If a separate cancellation policy is set for each plan, the cancellation policy for that plan will take precedence.
4. For information regarding accommodation fees and other conditions that will be used to calculate cancellation fees, please check the cancellation policy for each plan displayed at the time of booking.
5. In the event of a natural disaster, suspension of transportation services, or other force majeure event, cancellation fees may be handled at our discretion after reviewing the individual circumstances.
*This period is defined as "from 3 days prior to 2 days prior."
〇 The day before your stay: 50% of the accommodation fee
On the day of your stay: 100% of the accommodation fee
No-show without prior notice: 100% of the accommodation fee
2. Notwithstanding the preceding paragraph, separate cancellation policies may apply depending on the accommodation plan, period of stay, group booking, and other reservation conditions.
3. If a separate cancellation policy is set for each plan, the cancellation policy for that plan will take precedence.
4. For information regarding accommodation fees and other conditions that will be used to calculate cancellation fees, please check the cancellation policy for each plan displayed at the time of booking.
5. In the event of a natural disaster, suspension of transportation services, or other force majeure event, cancellation fees may be handled at our discretion after reviewing the individual circumstances.
Article 13 Use of Member Information
1. In order to provide our customers with a more comfortable service, we may use the following personal information at our accommodations within the Hanamaki Onsen Group.
Name, Phone Number, Address, Email Address, Date of Birth, Gender, Affiliation/Position, Workplace, Workplace Address, Workplace Phone Number, Hotel Name, Date of Stay, Booking Plan, Accommodation Fee, Arrival Time, Customer Requests, and other information necessary for service provision, such as reservation and usage history.
Name, Phone Number, Address, Email Address, Date of Birth, Gender, Affiliation/Position, Workplace, Workplace Address, Workplace Phone Number, Hotel Name, Date of Stay, Booking Plan, Accommodation Fee, Arrival Time, Customer Requests, and other information necessary for service provision, such as reservation and usage history.
Article 14 Personal information protection policy
1. Our company will handle users' personal information appropriately and strive to protect it.
2. Our website may collect your name, address, telephone number, email address, and other necessary information when you make a hotel reservation, make an inquiry, register as a member, or perform other procedures.
3. The personal information we collect will be used for the following purposes:
(1) Acceptance, management, and confirmation of accommodation reservations
(2) Provision of accommodation services and other services
(3) Responding to customer inquiries
(4) Management of Member Information
(5) Important announcements to customers, contact regarding reservations, etc.
(6) Improvement of service content, quality enhancement, and planning of new services
(7) Implementation and analysis of questionnaires, etc.
(8) Prevention of misuse and security measures
(9) Actions based on laws and regulations
(10) Other purposes incidental to the above purposes of use
4. Except as required by law, we will not use the personal information we collect beyond what is necessary to achieve the stated purpose of use.
5. We will take necessary and appropriate security measures regarding the handling of personal information and will endeavor to prevent unauthorized access, loss, leakage, alteration, and other incidents.
6. When we outsource the handling of personal information to an external service provider, we will provide necessary and appropriate supervision to that service provider.
7. Except as required by law, when necessary to protect life, body, or property, or when otherwise permitted by law, we will not provide personal information to third parties without the consent of the individual concerned.
8. However, we may provide personal information to businesses to which we outsource our operations to the extent necessary for accommodation reservations, payments, system operation, inquiry handling, and other service provision. In this case, we will take necessary measures to ensure that appropriate security management is carried out.
9. Requests for disclosure, correction, suspension of use, deletion, or other actions regarding personal information will be handled according to our prescribed procedures. However, there may be cases where we are unable to respond due to laws and regulations.
10. If we establish detailed provisions regarding the handling of personal information in addition to these Terms and Conditions, these shall be governed by our "Privacy Policy" which will be posted separately.
2. Our website may collect your name, address, telephone number, email address, and other necessary information when you make a hotel reservation, make an inquiry, register as a member, or perform other procedures.
3. The personal information we collect will be used for the following purposes:
(1) Acceptance, management, and confirmation of accommodation reservations
(2) Provision of accommodation services and other services
(3) Responding to customer inquiries
(4) Management of Member Information
(5) Important announcements to customers, contact regarding reservations, etc.
(6) Improvement of service content, quality enhancement, and planning of new services
(7) Implementation and analysis of questionnaires, etc.
(8) Prevention of misuse and security measures
(9) Actions based on laws and regulations
(10) Other purposes incidental to the above purposes of use
4. Except as required by law, we will not use the personal information we collect beyond what is necessary to achieve the stated purpose of use.
5. We will take necessary and appropriate security measures regarding the handling of personal information and will endeavor to prevent unauthorized access, loss, leakage, alteration, and other incidents.
6. When we outsource the handling of personal information to an external service provider, we will provide necessary and appropriate supervision to that service provider.
7. Except as required by law, when necessary to protect life, body, or property, or when otherwise permitted by law, we will not provide personal information to third parties without the consent of the individual concerned.
8. However, we may provide personal information to businesses to which we outsource our operations to the extent necessary for accommodation reservations, payments, system operation, inquiry handling, and other service provision. In this case, we will take necessary measures to ensure that appropriate security management is carried out.
9. Requests for disclosure, correction, suspension of use, deletion, or other actions regarding personal information will be handled according to our prescribed procedures. However, there may be cases where we are unable to respond due to laws and regulations.
10. If we establish detailed provisions regarding the handling of personal information in addition to these Terms and Conditions, these shall be governed by our "Privacy Policy" which will be posted separately.
Article 15 Use of Cookies, etc.
1. Our website may use cookies and other similar technologies to provide users with a more convenient and comfortable service.
2. Cookies and similar technologies may be used for purposes such as analyzing website usage, improving usability, improving services, delivering advertisements, and other purposes.
3. Users can refuse or restrict the acceptance of cookies through their browser settings. However, in that case, some functions of our website may not be available properly.
4. When using access analytics, advertising distribution, or other services provided by Google or other third parties, those services may use cookies or similar technologies to collect information.
5. The handling of information in these services shall be in accordance with the terms and conditions and privacy policies established by each service provider.
2. Cookies and similar technologies may be used for purposes such as analyzing website usage, improving usability, improving services, delivering advertisements, and other purposes.
3. Users can refuse or restrict the acceptance of cookies through their browser settings. However, in that case, some functions of our website may not be available properly.
4. When using access analytics, advertising distribution, or other services provided by Google or other third parties, those services may use cookies or similar technologies to collect information.
5. The handling of information in these services shall be in accordance with the terms and conditions and privacy policies established by each service provider.
Article 16 Use of External Services
Our website may utilize reservation systems, payment services, access analytics, map services, advertising services, social media, and other services provided by third parties.
When using these external services, users must also comply with the terms of service, privacy policy, and other conditions set forth by each service provider.
When using these external services, users must also comply with the terms of service, privacy policy, and other conditions set forth by each service provider.
Article 17 Management of reservation information, etc.
1. Users must register accurate and up-to-date information regarding their name, telephone number, email address, and other information when making a reservation.
2. If errors in registration information cause difficulties in reservation confirmation, communication, or other service provision, "In the event that the user suffers harm due to our negligence (excluding gross negligence), we will only be liable for direct or ordinary damages, up to the amount of the accommodation fee for the reservation in question."
3. Users are responsible for properly managing their reservation confirmation email, reservation number, and other reservation information.
2. If errors in registration information cause difficulties in reservation confirmation, communication, or other service provision, "In the event that the user suffers harm due to our negligence (excluding gross negligence), we will only be liable for direct or ordinary damages, up to the amount of the accommodation fee for the reservation in question."
3. Users are responsible for properly managing their reservation confirmation email, reservation number, and other reservation information.
Article 18 Changes and Termination of this Service
Our company may change, add to, delete, or terminate all or part of this service without prior notice to users.
However, if we make any changes or terminate a service that would have a significant impact on users, we will notify you in advance through our website or other means whenever possible.
However, if we make any changes or terminate a service that would have a significant impact on users, we will notify you in advance through our website or other means whenever possible.
Article 19 Governing Law
The formation, validity, interpretation, and performance of these Terms and Conditions shall be governed by and construed in accordance with Japanese law.
Article 20 Consultation and Jurisdiction
1. In the event of any dispute between us and the user regarding these Terms of Service or the use of this Service, both parties shall endeavor to resolve the issue through good-faith discussions.
2. In the event that the matter cannot be resolved through the consultations described in the preceding paragraph, the court having jurisdiction over the location of our head office shall be the court of first instance, unless otherwise provided by law.
2. In the event that the matter cannot be resolved through the consultations described in the preceding paragraph, the court having jurisdiction over the location of our head office shall be the court of first instance, unless otherwise provided by law.
Contact
Hanamaki Onsen Co., Ltd. 〒025-0304
125, 1st Ward, Yumoto, Hanamaki City, Iwate Prefecture Phone: 0198-37-2111
Email: yoyaku@hanamakionsen.co.jp
Established on October 1, 2026
125, 1st Ward, Yumoto, Hanamaki City, Iwate Prefecture Phone: 0198-37-2111
Email: yoyaku@hanamakionsen.co.jp
Established on October 1, 2026
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